Last Updated: June 22, 2026 Effective Date: June 22, 2026

1. Introduction

Welcome to Skiloope ("we," "our," or "us"). We are committed to protecting your personal information and your right to privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website (https://www.skiloope.com/) and use our software-as-a-service platform (collectively, the "Service").

2. B2B Context: Data Controller vs. Data Processor

Under the General Data Protection Regulation (GDPR) and similar data protection laws, the roles regarding employee data are defined as follows:

• The Customer (You): Acts as the Data Controller. When you use Skiloope to create skill matrices for your team, you are responsible for obtaining the necessary consent from your employees to input their data (names, roles, skills) into our Service.

• Skiloope: Acts as the Data Processor. We process the data of your team members strictly on your behalf and in accordance with your instructions to provide the Service's functionality.

3. Information We Collect

We collect information that you voluntarily provide to us when you register on the Service, express an interest in obtaining information about us or our products, or otherwise contact us.

• Account Information: Names, email addresses, job titles, and passwords.

• Service Data: Skill matrices, team structures, templates, and employee performance data you choose to upload.

• Payment Information: If you purchase a subscription, your payment details are collected. Note: All payment data is processed and stored securely by our third-party payment processors (e.g., Stripe). We do not collect or store full credit card numbers on our servers.

• Automatically Collected Information: IP addresses, browser types, operating systems, and platform usage metrics collected via cookies and similar tracking technologies to ensure the Service functions correctly.

4. How We Use Your Information

We process your information for purposes based on legitimate business interests, the fulfillment of our contract with you, and compliance with our legal obligations. We use the information to:

• Facilitate account creation and logon process.

• Provide, operate, and maintain the Service.

• Process billing and subscription payments.

• Respond to customer support requests.

• Improve the Service and develop new features.

5. Data Sharing and Third-Party Service Providers

We do not sell your personal data. We only share information with your consent, to comply with laws, to provide you with services, to protect your rights, or to fulfill business obligations. We may share data with:

• Cloud Hosting Providers: We use trusted infrastructure providers (such as Google Cloud) to securely host and store your data.

• Payment Processors: Services that handle subscription billing securely.

• Communication Tools: Email delivery services used to send you transactional emails, password resets, and important updates. These third-party vendors (sub-processors) are bound by strict data processing agreements and are only permitted to process data in ways that are compatible with this Privacy Policy.

6. Data Security and Retention

We have implemented appropriate technical and organizational security measures (including encryption and secure server hosting) designed to protect the security of any personal information we process. However, despite our safeguards, no electronic transmission over the Internet or information storage technology can be guaranteed to be 100% secure. We retain personal information only for as long as it is necessary for the purposes set out in this Privacy Policy, or as long as your account is active.

7. Your Privacy Rights

Depending on your geographic location (e.g., the European Economic Area or the UK), you have specific rights regarding your personal data:

• The right to request access to and obtain a copy of your personal information.

• The right to request rectification or erasure of your data.

• The right to restrict the processing of your personal information. If you are an employee of a company that uses Skiloope and you have questions about your data, please direct your inquiries to your employer (the Data Controller).

8. Changes to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and the updated version will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently.

9. Contact Us

If you have questions or comments about this policy, you may email us at hello@skiloope.com.